Kate delivered some professional development to our staff and was asked to focus on how to deal with anxiety - a common issue for many of our gym members.

We felt that Kate really honed in on what we were trying to achieve for our members. She gave insight and practical strategies on how we can improve, not just the way in which we interact with our members but also how we can improve our environment to make it a safer space. · The session was engaging because we were able to give our real life examples of what we were experiencing with our members, to which Kate helped to break the scenarios down so that we could understand the experiences and then move forward with a solution. · One example of what was helpful - she helped us to understand that anxiety has a reason, there’s always something behind it. And if we sought to understand that reason, that would help us deliver a better service for that particular person. Another point was to encourage members to celebrate their wins - if walking through the door was a win, we need to encourage them to celebrate it and then help them take the steps from there. ·

The staff discussion afterwards opened up more ideas and what came through was what we could do to break down and implement the ideas straight away. Over the days and weeks that followed, our team was able to start immediately to apply some of these things. And from ongoing discussions we are finding it easier to acknowledge when someone is experiencing anxiety and then move quicker to support that person.

Nadine - Snap Fitness Whāngarei